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Terms, Conditions & Privacy Policy


We have created this statement to demonstrate our firm commitment to your privacy. We do not collect personally identifying information about you when you visit our site, unless you choose to provide such information to us. Providing such information is strictly voluntary. This policy is your guide to how we will handle information we learn about you from your visit to our website.

1.       Use of Links

Throughout our web pages, we provide links to other servers which may contain information of interest to our readers. We take no responsibility for, and exercise no control over, the organisations, views, or accuracy of the information contained on other servers. Creating a text link from your website to ours does not require permission. If you have a link you’d like us to consider adding to our website, please email: with the subject “Link request.”

2.       Use of Text and Images

If you would like to publish information that you find on our website, please send your request to Where text or images are posted on our site with the permission of the original copyright holder, a copyright statement appears at the bottom of the page. Information about using our logo and images is available in the Media section.

3.       Accessibility

This website is designed to be accessible to visitors with disabilities, and to comply with federal guidelines concerning accessibility. We welcome your comments. If you have suggestions on how to make the site more accessible, please email:

4.       Reading or Downloading

We collect and store only the following information about you: the name of the domain from which you access the Internet (for example, if you are connecting from an America Online account, or if you are connecting from Princeton University’s domain), the date and time you access our site, and the Internet address of the Web site from which you linked to our site.

We use the information we collect to measure the number of visitors to the different sections of our site, and to help us make our site more useful to visitors.

5.       Your Personal Information

We will not obtain personally identifying information about you when you visit our site, unless you choose to provide such information to us. Providing such information is strictly voluntary. Except as might be required by law, we do not share any information we receive with any outside parties. We may use your personal information to send further information about our organisation or to contact you when necessary. You may opt-out of receiving future mailings at any time; see the “Opt-Out” section below.

6.       When You Email Us

We use personal information from email primarily to respond to your requests. We may forward your email to other employees who are better able to answer your questions. We may also use your email to contact you in the future about our programs that may be of interest. If you sign up for one of our email lists, we will only send you the kinds of information you have requested. We won’t share your name or email address with any outside parties.

7.      Children and Privacy

Special rules apply to children who visit our site. We do not request personal information from children, such as first and last name or street address and city. When children email us, their online contact information (email address) is not used to re-contact them and is not maintained in retrievable form.

8.        Opt-Out or Change Your Contact Information

To opt-out or change your contact information, please email

9.       Questions about our policies

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, please email:

10.    Refund Policy

Samaritan’s Purse Australia Limited and Samaritan’s Purse Australasia- Operation Christmas Child Limited do not generally refund donations. Please send all enquiries to:

Australia – or phone 1300 884 468
New Zealand – or phone 0800 726 274

11.    Companies Information

Samaritan’s Purse Australia Limited  ABN: 84 070 722 404  Trading Address: 13 Binney Road, Kings Park NSW 2148 Australia / Phone: +61 2 8825 1300
Samaritan’s Purse Australasia- Operation Christmas Child Limited  ABN: 80 162 895 623  Trading Address: 13 Binney Road, Kings Park NSW 2148 Australia / Phone: +61 2 8825 1300

12.    Security Policy

During all financial transactions made on this website, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please email:

13.   Website 

Transactions through this website are processed in Australian or New Zealand dollars as selected by donor.

14.   Cancellation Policy

Once your purchase has been processed you will not generally be able to cancel it.

14.   Cookies

A cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information such as a member ID that the site uses to track the pages you’ve visited as well as anonymous information such as IP address, time, date, referring URL, pages accessed and documents downloaded type of browser and operating system. But the only personal information a cookie can collect and store is information you supply yourself.

Generally, cookies work by assigning a unique number to the user that has no meaning outside the assigning site. A cookie can’t read data off your hard disk or read cookie files created by other sites. This random number lets us keep track of “how many” times customers are doing specific things – like visiting our site each month. We also use cookies to keep track of your shopping cart and to make sure you don’t see the same ad repeatedly. We use cookies to deliver content specific to your interests and to save your member ID.

Additionally, after you’ve entered your contact and delivery details during a session on our service, you can elect to save that information so you don’t have to re-enter it on your return to the site. If you do not want this information to be saved, you must indicate “DO NOT SAVE DETAILS” when prompted.

Users should be aware that Samaritan’s Purse cannot control the use of cookies or the resulting information by advertisers or third parties hosting data for Samaritan’s Purse/Billy Graham Evangelistic Association.

If a user does not want information collected through the use of cookies, you may adjust your internet browser to disable the cookie feature; if cookies are disabled you may still use our website, but the website may be limited in the use of some of the features as cookies maybe necessary to provide the user with certain features (e.g., customised delivery of information) available on the Samaritan’s Purse website.

When we send you emails or other electronic messages, we may keep records if you open the message and click on particular links. This helps us to better understand what information is of interest to you.

In some cases third parties may use cookies and other technologies such as web beacons and JavaScript on the Samaritan’s Purse website in connection with online services like banner advertising, website analytics and surveys. This may allow them to collect information about your use of our website (including your computer’s IP address) which they may store in the United States or other countries.

The use of these technologies allows them to deliver customised advertising content, measure the effectiveness of their advertising, evaluate users use of the Samaritan’s Purse website and other websites and provide other services relating to website activity and internet usage. Those third parties may also transfer the information they collect to others where required to do so by law, or where those others process the information on their behalf. The services we may use from time to time include Google Analytics, Google Adwords, Adroll, Constant Contact and Mailchimp. You can find more details in the privacy policies for those services, including information on how to opt out of certain conduct.

We participate in some third party ‘online behavioural advertising’ (OBA), on a non-personally identifiable basis. This allows online advertising displayed to you to be tailored according to your browsing behaviour on various websites, not just our own. You can find you more details about OBA, the best practice guidelines and how to opt out from OBA with participating companies at the industry website